Customer Care Specialist

Role: Customer Care Specialist responsible for delivering exceptional service to healthcare providers and patients, ensuring efficient order and case management. Responsibilities include managing orders from submission to resolution, outbound physician outreach, inbound inquiry handling, collaborating with Sales to anticipate needs, and analyzing customer feedback for continuous improvement. Qualifications: bachelor's degree preferred; 2+ years of customer service experience in healthcare, biotech, or laboratory settings, with oncology experience preferred; familiarity with CRM tools like Salesforce; strong organizational, analytical, and interpersonal skills; understanding of PHI and HIPAA compliance. High-Value: healthcare/laboratory customer service, order management, oncology focus, HIPAA compliance. Work Setup: remote US-based role with salary range $28-$31/hour; potential for bonuses and stock options.