Customer Care Specialist

Role: Customer Care Specialist focused on delivering exceptional support to healthcare providers and patients within a diagnostics environment. Responsibilities: manage and monitor orders/cases from submission to resolution, perform outbound physician outreach, address inbound customer inquiries with professionalism, collaborate closely with Sales to anticipate needs and promote retention, and analyze customer feedback for continuous improvement. Requirements: bachelor's degree preferred or relevant experience; 2+ years in healthcare or biotech customer service, with oncology experience preferred; proficiency with CRM tools like Salesforce; strong organizational, analytical, and interpersonal skills; knowledge of HIPAA and PHI protection. HighValue: healthcare diagnostics, customer service, order/case management, HIPAA compliance, and collaboration with Sales. WorkSetup: remote US with a salary range of $28-$31/hr; flexibility and solution-focused mindset required.