Customer Care Specialist

Role: Customer Care Specialist at Veracyte, focused on delivering exceptional service to healthcare providers and patients in a diagnostics setting. Responsibilities include order management, outbound physician outreach, inbound inquiry resolution, collaboration with sales to drive growth, and trend analysis for continuous improvement. Requirements: 2+ years in healthcare, biotech, or laboratory customer service; understanding of order/case management; familiarity with CRM tools like Salesforce; strong organizational, analytical, and interpersonal skills; ability to adhere to HIPAA and lab procedures. Preferred: oncology experience, relevant healthcare or biotech background, and experience managing PHI. High-value: diagnostic services for cancer care, emphasis on healthcare provider engagement, and remote work with a salary range of $28-$31/hour. The role supports Veracyte's mission to transform cancer diagnostics and involves cross-functional collaboration within a purpose-driven organization.