Customer Care Associate I

Role: Customer Care Associate I at Vericel, providing customer and sales support for advanced cell therapies in regenerative medicine. Responsibilities: handle customer inquiries, process orders, coordinate product deliveries, maintain documentation, and support internal teams across manufacturing, sales, and quality; develop product and process knowledge; ensure compliance with SOPs, regulatory standards, and data accuracy; participate in training and on-call rotations. Qualifications: high school diploma required; 1–2 years in customer service, healthcare, or regulated environments; strong communication, attention to detail, and proficiency with Microsoft Office; ability to learn new systems. Preferred: experience in biotech, medical devices, ERP/CRM systems, handling sensitive info; team-oriented mindset. High-Value: entry-level role supporting innovative regenerative therapies (MACI, Epicel, Nexobrid); onsite in Burlington, MA, with rotating on-call schedule; part of a mission-driven organization advancing life-changing treatments.