CRM Systems Manager, IT

Role: CRM System Manager overseeing the support, configuration, and enhancement of Salesforce CRM within a regulated biopharma environment. Responsibilities: manage post-implementation operations, vendor relationships, continuous system improvements, and user support; develop documentation and system diagrams; coordinate SDLC activities for updates and enhancements; ensure data governance, compliance, and system integrity across enterprise platforms. Requirements: Bachelor’s in Computer Science, IT, Business; 8–10+ years supporting large enterprise systems, with experience in Salesforce CRM, Mulesoft, Tableau; familiarity with regulated sectors such as Pharma, Biotech, or Life Sciences; strong stakeholder management and communication skills; knowledge of GMPs, GAMP 5, 21 CFR Part 11 desirable. HighValue: enterprise CRM support in highly regulated biopharma settings, Salesforce, Mulesoft, Tableau, system integration, compliance frameworks, cross-functional collaboration. WorkSetup: in-office Mon-Thu in Burlington, MA, with remote Fridays; no travel specified.