CRM Platforms Lead USBU

Role: CRM Platforms Lead (Associate Director) responsible for developing and executing CRM strategy to support Takeda's US Business Units, focusing on Field Sales, Medical, and Access. Key responsibilities include translating business needs into technical requirements, overseeing platform delivery, ensuring alignment with standards and compliance, and managing cross-functional stakeholder engagement. The role involves creating roadmaps, guiding agile delivery teams, and maintaining documentation for platform solutions, with emphasis on enabling efficient, scalable, and compliant CRM systems aligned with business priorities. Qualifications: Bachelor's degree or equivalent; 8–12+ years in CRM platform delivery, digital product management, or program leadership within regulated or life sciences environments. Experience with CRM platforms, commercial technologies, Agile methodology, and translating complex business needs into actionable solutions is required. Preferred skills include stakeholder management, change management, and cross-functional collaboration. High-value specifics: Focus on pharmaceutical or life sciences industry, supporting commercial and medical functions, with emphasis on regulated environments, platform standards, and digital transformation initiatives. Location: Boston, MA; hybrid work model, with some travel expected.