Credit & Collections Administrator

Role Summary

The Credit & Collections Administrator is part of the Finance team based at the US - Quincy, IL office (MNNS). This role manages the credit and collections processes to ensure timely payment of invoices and minimize financial risk, including evaluating customer creditworthiness, monitoring accounts receivable, and initiating collection activities. The position supports cross-functional collaboration with sales, customer service, and finance teams and assists with related month-end activities as needed.

Responsibilities

• Review and assess credit applications, analyze financial data, and determine appropriate credit limits for new and existing customers.
• Monitor accounts receivable and track overdue accounts, ensuring prompt follow-up on outstanding payments.
• Initiate collection efforts through phone calls, emails, and written correspondence to resolve payment issues.
• Work closely with sales, customer service, and finance teams to resolve disputes and facilitate timely collections.
• Prepare and distribute regular aging reports and collection status updates to management.
• Maintain accurate records of credit approvals, payment arrangements, and collection activities in the company’s ERP or accounting system.
• Recommend accounts for escalation, legal action, or write-off in accordance with company policy.
• Assist with month-end closing and reporting activities related to accounts receivable and collections.
• Assist with data requests made by outside auditors.
• Support process changes and improvement.

Qualifications

• 2+ years of experience in credit, collections, or accounts receivable administration
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication abilities
• Demonstrated ability to cultivate internal business relationships to drive cross-functional results
• Knowledge of relevant credit and collections regulations and best practices
• Strong Excel skills for data analysis
• Experience with an ERP system (JD Edwards experience is an advantage)
• Proficiency in Word
• Ability to work independently and collaboratively
• Strong organizational skills and ability to manage multiple priorities
• Assertive with a personal commitment to ensure success and to champion process improvement
• Adaptability and willingness to translate feedback into action

Skills

• Credit and collections regulations and best practices
• ERP systems experience (JD Edwards preferred)
• Excel data analysis
• Microsoft Word proficiency
• Strong written and verbal communication
• Cross-functional collaboration
• Analytical thinking and problem solving
• Independent and collaborative work style
• Organizational effectiveness and prioritization
• Process improvement mindset

Education

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred