Community Liaison - Austin TX

Role Summary

Community Liaison for HIV in the Austin, TX region (territory extending to El Paso) is a field-based role focused on advancing access to HIV prevention and treatment. You will lead community initiatives, collaborate with Sales & Marketing, and communicate complex HIV clinical information to culturally diverse patients, providers, and decision-makers. You will build partnerships with AIDS Service/Community-Based Organizations, FQHCs, STI clinics, addiction treatment centers, faith-based and cultural organizations, and community pharmacies, and work with allied health professionals to connect underserved patients to care. The role requires strong interpersonal skills, cross-functional collaboration, and the ability to operate in untapped markets with a sense of urgency.

Responsibilities

• Lead on all community-related initiatives and augment regional sales of Gilead's HIV franchise within targeted markets.
• Collaborate with Sales & Marketing.
• Focus on the timely delivery of complex clinical information on the treatment and prevention of HIV and the role of Gilead products to culturally diverse patient populations, allied healthcare providers, and high-level decision-makers.
• Establish strong working partnerships with key institutions and organizations serving these communities, such as AIDS Service/Community-Based Organizations (ASOs/CBOs), FQHCs, STI clinics, Addiction/Methadone Clinics, Faith-Based Organizations, cultural/ethnic organizations, and specialty and community pharmacies.
• Interface with a range of Allied Health Professionals, including social workers, case managers, treatment educators, discharge planners, outreach workers, and others directly or indirectly linked to the community.
• Facilitate linkages from these institutions, organizations, and professionals to underserved patients to improve access to care and treatment for HIV.
• The successful CL will possess the business acumen and professionalism required to gain the respect of community constituents while working with cross-functional teams to develop strategies and objectives designed to increase product growth in untapped, underserved markets.
• Candidates should have strong interpersonal skills to establish relationships of trust, uncover customer and patient needs, and distill complex clinical concepts to appropriate literacy levels for diverse audiences.
• This is a field-based position located in the Austin, TX territory.
• Ability to prioritize and organize effectively.
• Excellent presentation, verbal, and written skills.
• Ability to work in cross-functional teams.
• High sense of urgency and strong work ethic.

Qualifications

• High School and nine years' experience
• Associate's Degree and seven years' experience
• Bachelor's Degree and five years' experience
• Master's Degree and three years' experience
• Ability to engage in travel as may be reasonably required, including regular travel within the assigned area
• Satisfaction of onsite visitation requirements of healthcare practitioners within an assigned area, if applicable
• A valid driver's license is required

Preferred Qualifications

• BA/BS degree, preferably in the sciences, health or allied health field, or business-related disciplines
• A minimum of 5 years of professional experience in pharmaceutical sales or related healthcare environment, including 3-4 years in the HIV marketplace
• Strong therapeutic knowledge of HIV disease state is desired
• Demonstrated knowledge of or prior experience working in or with community-based organizations and patient populations in HIV is desired

Skills

• Strong interpersonal skills to establish relationships of trust and uncover customer and patient needs, and the ability to distill complex clinical concepts to appropriate literacy levels for diverse audiences
• Excellent presentation, verbal, and written skills
• Ability to prioritize and organize effectively
• Ability to work in cross-functional teams
• High sense of urgency and strong work ethic