Community Education Specialist - OH/MI

Role Summary

Delivers and executes upon the patient education strategy to best support the patient community through branded and unbranded education. The Community Education Specialist is responsible for product support and helping meet the appropriate unmet educational, access and resource needs of patients who have diseases for which Takeda has a product. The educator collaborates with patient advocacy groups, marketing, and cross functional partners to ensure a ONE Takeda approach to patient education and to be a liaison to Takeda resources. You will report to the Community Education Director - East.

Responsibilities

• Supports Advocacy Chapters to determine educational needs analysis and develop strategies to educate and advance English Language education needs for the bleeding disorders community. Provide customer feedback and act as liaison to Sales, Marketing and other internal teams on products, programs, and tools.
• Coordination/communication of activities and identification of issues across all teams that interface with the customer (i.e. clinical consultants, field service, sales, quality) to address issues within assigned responsibilities.
• May provide support and professional expertise to internal and external customers by providing health education which includes planning and implementing educational seminars and training programs geared towards bleeding disorder community.
• Demonstrate clinical knowledge to support patient community with therapeutic needs.
• Knowledge of the Bleeding Disorders community and its key stakeholders.
• Build and models a culture of questioning and constructive challenge and collaboration to foster openness and candid dialogue among the Franchise and regions. Listens to and carefully considers other‚Äôs perspectives, especially to manage and resolve conflict.
• As a primarily external stakeholder facing role, engagements will range from phone calls, teleconferences, and live meetings predominately within the specified geography.
• Additional interactions on a national level will be on an as needed basis at larger conferences.
• Generate breakthrough solutions and ideas and enable others to do the same. Draws on unexpected or seemingly unrelated ways of enterprise thinking. Incorporate stakeholder feedback to improve the business.
• Develop educational programs to meet disease state and patient education needs.

Qualifications

• Bachelor‚Äôs Degree in Education, Biology or Related Field, or High School Diploma with 5 Years of relevant experience in clinical setting, healthcare education or social services.
• Hemophilia or bleeding disorders experience preferred
• Excellent English communication and presentation skills required
• Analytical and problem-solving capability, along with ability to work independently.
• Strong interpersonal skills and ability to work with team members, customers, and internal and external employees at all levels.
• Travel required 50%, including nights and weekends.