Commercial Systems Architect - Technology Group

Role Summary

The Commercial Systems Architect is responsible for designing, implementing, and optimizing enterprise-level commercial platforms. This role bridges business strategy and technical execution, ensuring scalable, secure, and customer-centric commerce platforms for B2B and B2C operations.

Responsibilities

• Lead the end-to-end architecture of Dynamics 365 Commerce implementations, including integrations with ERP and CRM systems.
• Define and document solution architecture, including catalog management, pricing logic, customer identity, and storefront UX/UI.
• Guide cross-functional teams including PMs, functional consultants, developers, integration specialists, and QA engineers.
• Ensure alignment with Microsoft’s Success by Design framework and best practices.
• Architect inbound/outbound integrations, custom workflows, and reporting dashboards using Power BI and Azure services.
• Implement and deploy commercial applications that include mobile interfaces and cloud/SaaS delivery models, ensuring performance, scalability, and security across platforms.
• Evaluate and select appropriate technologies and frameworks for mobile and cloud-based commerce solutions.
• Support sales and marketing functions across a wide range of platforms and tools—from CRM and campaign automation to analytics and post-sale support systems.
• Design and integrate solutions that manage and automate customer interactions throughout the lifecycle, including prospecting, engagement, conversion, and retention.
• Collaborate with business leaders to translate strategic goals into technical solutions.
• Present architecture plans, cost breakdowns, and implementation timelines to stakeholders.

Qualifications

• 17+ years of experience in IT industry
• 10+ years of experience in systems architect role
• Proven experience with Microsoft Dynamics 365 Commerce, including B2B portal implementations and storefront customization.
• Strong understanding of Microsoft Azure, Power Platform, and integration frameworks.
• Experience deploying mobile and SaaS-based commercial applications.
• Familiarity with ERP systems (e.g., JDE, Oracle EBS) and their integration with third-party applications.
• Experience with UI/UX design principles and customer-centric architecture.
• Excellent communication and documentation skills.

Education

• Bachelor’s degree in information technology, Computer Science, Software Engineering, or a related field

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Solution Architect Expert.
• Experience with Success by Design methodology and FastTrack engagements.
• Background in retail, manufacturing, or pharmaceutical commerce platforms.