Commercial IT Architect

Role Summary

The Commercial IT Architect – Blueprint & Strategy Lead is responsible for designing and maintaining the strategic technology blueprint for the Commercial landscape. This role acts as the chief architect of a “city plan” that integrates platforms, data, infrastructure, application and innovation zones to support Commercial business capabilities across Field, Marketing, Value & Access. The architect will drive alignment with Enterprise Architecture, Commercial IT, and business stakeholders to ensure a scalable, secure, and future-ready technology ecosystem.

Responsibilities

• Blueprint Ownership & Strategic Architecture
• Develop and maintain a comprehensive Commercial Technology “City Plan” that maps platforms, data flows, integration layers, and innovation zones.
• Define and evolve target state architectures for CRM, omnichannel engagement, analytics, and field enablement.
• Ensure architectural consistency across global markets while supporting local adaptability.

• Stakeholder Engagement & Cross-Team Collaboration
• Partner with Commercial business leaders to translate strategic goals into technology capabilities.
• Work closely with the Enterprise Architecture team to align with enterprise-wide standards, governance, and long-term strategy.
• Collaborate with the Commercial Data IT team to ensure data architecture, analytics platforms, and governance are integrated into the blueprint.
• Facilitate alignment across IT delivery teams, vendors, and external partners.

• Use Case Enablement & Solution Design
• Lead architecture design for high-impact use cases such as customer journey orchestration, sales force automation, and digital marketing.
• Evaluate and recommend emerging technologies to support Commercial innovation.
• Ensure solutions are scalable, secure, and compliant with regulatory requirements.

• Governance, Standards & Compliance
• Establish and enforce architecture governance frameworks, integration standards, and data models.
• Ensure adherence to security, privacy, and compliance requirements (e.g., GDPR, CCPA).
• Participate in architecture review boards and provide guidance to delivery teams.

• Innovation Leadership
• Drive innovation through experimentation zones, tech radar assessments, and partnerships with startups and vendors.
• Promote a composable architecture approach to enable agility and modularity.
• Champion data-driven decision-making and customer-centric design principles.

• Business Process Expertise
• Apply deep understanding of Commercial business processes across Sales, Marketing, Field Operations, and Customer Experience to inform architectural decisions.
• Ensure technology solutions are tightly aligned with operational workflows and business outcomes.

Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• Experience: 10+ years of experience in IT architecture, with a strong focus on Commercial or Customer-Facing domains.
• Proven experience in designing and implementing enterprise-scale architecture blueprints and frameworks that influence organizational strategy.
• Demonstrated ability to engage and influence senior business leaders, acting as a trusted advisor on technology decisions that impact Commercial growth and transformation.
• Experience working with Enterprise Architecture and Data IT teams in a matrixed organization to drive alignment across global and regional strategies.
• Expertise in Commercial business processes and operational models, including Sales, Marketing, Digital Marketing, and Value & Access.

Skills

• Deep understanding of Commercial platforms (Salesforce, Veeva, Adobe Experience Cloud, Model N), data ecosystems (Databricks), and cloud infrastructure (Azure).
• Ability to define target state architectures and guide adoption of emerging technologies for scalability, security, and compliance.
• Strong stakeholder management and cross-functional collaboration skills, with proven success in executive-level communication and influence.

Education

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

Additional Requirements

• Preferred Skills: Experience in life sciences, healthcare, or other regulated industries.
• Familiarity with agile delivery models, DevOps practices, and composable architecture.
• Certifications in TOGAF, SAFe, or cloud platforms.