Commercial Data Management Senior Manager, Pain

Role Summary

The Commercial Data Management Senior Manager, Pain, contributes to the coordination, design and delivery of commercial data activities that enhance customer engagement and support data‑driven decision making for the Pain therapy business unit.

Responsibilities

• Acts as an advisor and coach for and collaborates with the governance team(s)
• Manages data services vendors
• Supports the training of internal teams on processes and procedures, including CRM
• Collaborates with Global Information Systems (GIS) team regarding implementation of fixes and enhancements
• Partners with Sales and Marketing teams to manage and administer content update requests
• Manages HCP-to-HCO affiliations and master data attributes
• Supports the commercial data warehouse (CDW) with both upstream (IT/vendor) and downstream (stakeholder) communications, business rules management, release management
• Monitors data supplier quality - accuracy, timeliness and completeness
• Supports sourcing of commercial data to enforce "single version of truth"
• Partners with Forecasting & Analytics team to align on TA needs and deliver performance content to commercial leadership team
• Responds to ad hoc data inquiries from both internal and external (field) stakeholders
• Coordinates delivery of reports to Sales and Marketing teams
• Trains field force teams on data, reports, and business acumen regarding analytics
• Ensures data accuracy and completeness
• Owns data library and data governance standards, policies, and procedures for disease area

Skills

• Experience with data vendors, external customers, and field teams
• Working knowledge of master data management (MDM) processes
• Familiarity with Salesforce and Veeva CRM platforms
• Experience with query tools (MicroStrategy, Tableau, PowerBI, Excel) against a database to analyze data quality and content
• Knowledge of data warehouse architecture, data modeling, and data integration techniques on platforms such as Oracle and Snowflake
• Proficiency in Microsoft Office Suite products
• Strong analytical, problem solving, and communication skills including ability to communicate effectively across all levels of the organization
• Experience with pharmaceutical syndicated data sets such as Symphony, IQVIA, and specialty pharmacy data
• Demonstrated ability to interpret and analyze complex data
• Proven track record of success with strong results and excellent customer relationship skills
• Able to perform in a fast-paced environment, manage multiple priorities simultaneously, and communicate complex information clearly
• Independent worker with demonstrated troubleshooting and problem-solving skills
• Understanding of emerging technologies with insight into where those technologies can be integrated into business solutions

Education

• Bachelor's Degree required
• Minimum 4 years of relevant experience in life sciences organization or healthcare industry with pharmaceutical data; sourcing, integration, analysis, and reporting