Commercial Data Management Associate Director - Pain BU

Role Summary

The Commercial Data Management Associate Director serves as the Lead for the Global Healthcare Entity Master (GHEM), Data Management and Quality, Ad Hoc and Recurrent Analytics, and Field Performance Measurement and Reporting across our disease areas.

Responsibilities

• Acts as an advisor and coach for and collaborates with the governance team(s)
• Maintains data governance standards, policies, and procedures
• Monitors data quality scorecards
• Manages data services vendors
• Trains internal teams on processes and procedures, including the CRM application
• Collaborates with Global Information Systems (GIS) team regarding implementation of fixes and enhancements
• Partners with Sales and Marketing teams to manage and administer content update requests
• Manages HCP-to-Center affiliations and master data attributes
• Create reports and dashboards
• Manages the mobile analytics application
• Manages the commercial data warehouse (CDW) - vendor communication, business rules and data sources
• Manages data aggregation vendor – communication, business rules, and data sources
• Manages patient transaction master data file
• Monitors data supplier quality - accuracy, timeliness and completeness
• Reviews data quality scorecards in collaboration with Trade team partners
• Coordinates sourcing of commercial data - enforces "single version of truth"
• Partners with Forecasting & Analytics team to deliver weekly performance content to commercial leadership team
• Responds to ad hoc data inquiries from internal stakeholders
• Manages mobile iPad sales performance application
• Coordinates delivery of reports to Sales and Marketing teams
• Responds to field inquiries and investigations
• Trains field force teams on reports and business acumen regarding analytics
• Creates HCP and treatment center segmentation
• Ensures data accuracy and completeness
• Owns data library and data governance standards, policies, and procedures
• Data library and governance ownership

Skills

• Experience with data vendors, external customers, and field teams
• Extensive knowledge of master data management (MDM) processes
• Strong familiarity with CRM, especially Salesforce and Veeva
• Significant experience with query tools (MicroStrategy, Tableau, Excel) against a database to analyze data quality and content
• Knowledge of data warehouse architecture, data modeling, and data integration techniques on platforms such as Oracle, Snowflake, Databricks
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
• Strong analytical, problem solving, and communication skills including ability to communicate effectively across all levels of the organization

Education

• Bachelor's Degree required
• Typically requires 6-8 years of direct experience with pharmaceutical data; sourcing, integration, analysis, and reporting