Collections Specialist

Role Summary

The Collections Specialist is responsible for the management of an assigned portfolio of customer accounts, focusing on timely and professional B2B collection of accounts receivable to reduce past due balances, improve cash flow, and minimize credit risk. The role includes training the Collections Team as needed, account reconciliation of outstanding items/payments, and other duties as assigned.

Responsibilities

• Effectively manages assigned portfolio of customer accounts to ensure timely collection while maintaining positive customer relationships.
• Provides B2B collections training to the Collections Team as needed.
• Provides backup support to Collections team members as needed.
• Reduces delinquency, DSO and bad debt expense for assigned accounts.
• Performs collection activities in accordance with corporate policies and procedures.
• Reviews, follows up and resolves invoice discrepancies and payment disputes in a timely manner, including short payments and unearned early payment discounts.
• Reconciles customer accounts as necessary to aid in collection efforts, including reviewing invoice statuses in customer portals.
• Submits invoicing through customer portals as required.
• Participates in monthly review of account portfolio with Credit Manager.
• Performs other duties as assigned.

Qualifications

• Minimum of 5 years previous and recent B2B collections experience.
• High School Diploma or GED required; 2-year college degree or higher preferred.
• Basic Excel experience required; Intermediate Excel experience preferred.
• Experience with Salesforce and Microsoft Dynamics AX preferred.

Education

• High School Diploma or GED required; 2-year college degree or higher preferred.
• Proficiency with Excel required; experience with Salesforce and Microsoft Dynamics AX preferred.