Clinical Educator, Rare Blood Disorders and Oncology - Birmingham Orlando

Role Summary

The Clinical Educator (CE) is a key field-based member of the US Rare Blood Disorders and Oncology Patient Services team. The CE provides disease and product information and on-going support, when appropriate, to ITP, aTTP and multiple myeloma patients and caregivers. The CE establishes and maintains a strong working relationship with relevant HCP staff to provide education to ensure a seamless experience for patients. He/she is a subject matter expert on disease state, product, administration and services. The CE works collaboratively with cross-functional team members to facilitate timely and on-going access to therapy. CE's must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements, for all field activities.

Responsibilities

• HCP Site Education (40%)
  • Educate health care providers to ensure they are well informed prior to treating prescribed patients with approved resources.
  • Educate staff on disease, product, procurement, administration and support services in accordance with approved resources post RX
  • Develop and maintain account plans to support on-going education. Utilizes CRM to manage territory and record activities.
  • Conduct educational programming with HCP staff utilizing approved resources
• Patient Assistance (20%)
  • Ensure the patient is well educated and does not face unnecessary barriers to therapy.
  • Communicate any treatment barriers to the prescriber/office staff.
  • Collaborate with field partners to reduce overall cycle time for prescribed patient starts.
  • Collaborate cross-functionally with other field-based teams and case managers to support patient access, enrollment, and appropriate adherence to prescribed therapy.
• Patient Education (40%)
  • Engage with ITP, aTTP and multiple myeloma patients to educate on disease and product using approved resources.
  • Conduct branded and unbranded patient education programs (live and virtual) for ITP, aTTP and multiple myeloma patients using approved resources.
  • Support appropriate on-going adherence to prescribed therapy.
  • Identify opportunities to further support the ITP, aTTP and multiple myeloma communities, including representing Sanofi at local patient events.
  • Maintain accurate and timely documentation of patient engagement within the CRM system

Qualifications

• Required: BA/BS Degree
• Required: Nursing background
• Required: Previous commercial and/or clinical experience (hospital or home health)
• Required: Ability to meet requirements for hospital credentialling
• Preferred: Advanced degree
• Preferred: Rare Disease, Hematology/Oncology, Apheresis experience
• Preferred: Previous 3-5 years account management skills and/or patient education industry experience
• Preferred: Prior product launch experience
• The CE is not the patient’s medical professional and must not be involved in care decisions. Patients should be referred to their provider for medical advice.

Skills

• Excellent presentation skills
• Experience with medical and pharmacy benefit products
• Empathetic listening skills
• Language requirements: English required and bilingual Spanish preferred
• Requires technical skills to navigate and learn multiple complex platforms
• Ability to communicate treatment barriers to the prescriber/office staff

Additional Requirements

• Ability to travel up to 60% within a territory; travel to meetings/trainings/programs as necessary within the assigned geography
• Ability to work occasional weekends and evenings for conferences, events, and other business needs
• Valid Driver’s License