Client Services Specialist I

Role: Client Service Specialist supporting field-based Sales Consultants in a diagnostic testing environment, focusing on expediting test result release and managing stakeholder communication. Responsibilities: facilitate test positioning, ensure timely information flow between physicians, nurse navigators, sites, and lab; assist with onboarding, technical support, and portal access; gather missing information such as insurance and medical records; develop reports and support training for peers; maintain compliance with HIPAA and internal protocols. Requirements: high school diploma or GED; 1-3 years supporting sales teams, medical office experience preferred; strong knowledge of PHI laws and customer relationship management; organizational skills and ability to handle stressful situations. High-Value: support for diagnostic tests in lung disease, with a focus on personalized patient care; hybrid work setup in Louisville, CO, post-training; role involves cross-functional communication with medical, sales, and technical teams.