Client Services Associate (11:30 AM - 8:00 PM)

Role: Client Services Representative responsible for managing client inquiries, supporting internal operations, and maintaining communication with customers, physicians, and lab staff. Objectives include providing product and service education, ensuring accurate transmission of patient reports, and resolving customer issues effectively. Responsibilities: handle high-volume client interactions via phone and email, document communications, assist with sample procurement, update test requests and patient data, and escalate issues as needed. Requirements: high school diploma or GED; 2+ years of service experience. Preferred skills include proficiency in Microsoft Office, strong data entry, scientific/technical communication, and experience in call center or support roles. Knowledge of HIPAA and patient data privacy is important. The role emphasizes attention to detail, adaptability, effective communication, and ability to work under pressure in a fast-paced environment. High-value specifics include focus on supporting Foundation Medicine’s precision oncology testing services, involving patient and physician engagement, and handling sensitive health information. Location: Morrisville, NC, with salary range $40,640-$50,800, plus potential bonuses and benefits.