Client Services Associate (10:00 AM - 6:30 PM)

Role: Client Services Representative supporting Foundation Medicine’s product and service inquiries, acting as liaison between clients, internal teams, and partners. Responsibilities: handle high-volume client interactions via phone/email; provide education and support to patients and physicians; troubleshoot and resolve issues creatively; ensure secure transmission of patient reports and update test requests; maintain accurate records and database; assist with sample procurement and communication of test status; escalate client issues as needed. Requirements: High School diploma or GED; 2+ years customer service experience; proficiency in Microsoft Office, strong data entry skills; effective communication of technical/scientific info; ability to work under pressure, prioritize tasks, and adapt to change; understanding of HIPAA and patient data privacy. Preferred: experience in call centers/support environments, attention to detail, excellent verbal/written skills, willingness to learn industry specifics. HighValue: client support in a healthcare diagnostics setting, focus on patient data privacy, fast-paced environment. WorkSetup: based in Boston, MA, salary range $42,800-$53,500; benefits included.