Client Operations Manager
Lynx Therapeutics
Full-time
On-site
Charlotte, North Carolina, United States
Operations
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Position Overview
The Client Operations Manager at Lynx Therapeutics will oversee the operational functions related to client management and ensure that all projects are executed efficiently. You will act as a crucial link between our clients and internal teams, driving satisfaction and ensuring that our services meet client expectations. This role requires a keen understanding of healthcare operations, excellent communication skills, and a commitment to improving client workflows and service delivery.
Key Responsibilities
- Manage client relationships and serve as the primary point of contact for operational inquiries and concerns.
- Coordinate project implementation and ensure timely delivery of services in alignment with client objectives.
- Analyze client feedback and operational metrics to drive continuous improvements in service delivery.
- Collaborate with internal departments such as sales, marketing, and product development to ensure all client needs are met.
- Develop and maintain operational processes, procedures, and documentation to enhance efficiencies and client satisfaction.
- Facilitate training for internal teams on client-specific operations and protocols.
Requirements
Qualifications:
- Bachelor’s degree in business, healthcare, or a related field; Master's degree preferred.
- 5+ years of experience in client management or operations within the healthcare or pharmaceutical industry.
- Strong understanding of healthcare operations, regulations, and compliance standards.
- Exceptional project management skills, with the ability to handle multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills, with a focus on building and maintaining client relationships.
- Proficient in using CRM and project management software, as well as Microsoft Office Suite.
- A proactive problem-solver with strong analytical abilities and a drive for results.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
Interviews are being conducted right away. Please apply today for this opportunity.