Chargeback Analyst

Role: Chargeback Analyst within Customer Operations, responsible for validating and processing trade chargebacks for a portfolio exceeding $600M annually. Objectives include managing day-to-day communication with vendors and distributors, resolving errors, and preventing revenue leakage through accurate adjudication of debit/credit memos. Scope encompasses reconciliation of high-volume transactions, data integrity maintenance, trend analysis, and supporting audits and system enhancements. Responsibilities involve reviewing chargebacks against contracts, reconciling multi-channel claims, tracking data trends with Power BI, and preparing for account reviews. The role supports contract compliance, revenue protection, and system integrity across order-to-cash processes. Qualifications: 1-3 years' experience in commercial operations, finance, or contract administration; strong analytical skills; proficiency in MS Excel, with SQL or Power BI experience preferred; bachelor’s degree in business, finance, data analytics, or related field. High-value: exposure to trade chargeback processes, large transaction volumes, and cross-functional collaboration with IT, Finance, and Membership teams. Work setup details are not specified, but the role involves comprehensive data analysis and stakeholder engagement.