Chapter Engineer OT Hosting

Role Summary

Chapter Engineer OT Hosting is a CIM Site Champion role focused on delivering site-specific CIM hosting and OT infrastructure services. The role involves representing the CIM Hosting team at the site, partnering with operations and projects, and serving as the single point of contact for all CIM matters at the site level. It includes owning the partnership with the local site business as part of site DD&T and supporting global and site-level deliveries.

Responsibilities

• Operate CIM Hosting Infrastructure Services on GMSGQ sites, following global CIM standards and procedures
• Represent the CIM Hosting team at site with a higher scoped role in all time zones and regions, collaborating with local and global teams
• Partner within DD&T and CIM chapters to support defining/evolving standards and site-level deliveries
• Hold interfacing service providers accountable within the service operations processes
• Run continuous monitoring and improvement
• Build and upgrade OT Hosting environments
• Maintain the CIM OT Hosting inventory in CMDB
• Provide consulting and support for site-specific and global projects
• Operate and run Incident Resolution and Change/Problem Management activities mainly related to OT Hosting, and support on Incident Resolution and Change/Problem Management for the other chapter in collaboration
• Work in a global, 24x7, follow-the-sun organization once platforms are standardized and enable new ways of working
• Provide input about lessons learned and suggest improvements across all CIM chapters

Qualifications

• Proven knowledge of networks, especially in the area of OT production and laboratory environments
• Bachelor's degree in Computer Science, Business Administration with focus manufacturing, or related field, or equivalent experience required
• 5 years' experience in Stakeholder Management
• Background in IT Service Management and Service Delivery
• IT/OT experience in providing services to a Manufacturing and/or Laboratory environment, ideally 10 years' experience in OT domain, and knowledge about Industrial Control Systems

Education

• Bachelor's degree in Computer Science, Business Administration with focus manufacturing, or related field, or equivalent experience required