Channel Assist Engineer

Role: Channel Assist Engineer providing remote technical support for BioTek (PLXB) Cell Analysis products, focusing on customer-facing teams. Responsibilities: troubleshoot and resolve product issues remotely, manage escalations efficiently, capture knowledge for support resources, and potentially deliver technical training. Additional duties include providing field feedback and customer site visits when needed. Requirements: Bachelor's or Master's degree with 8+ years supporting or operating BioTek Cell Analysis systems; strong remote communication and leadership skills; customer-focused attitude; ability to operate in an interrupt-driven environment. High-Value: support of BioTek (PLXB) Cell Analysis, remote technical support, escalation management, knowledge management, training capabilities, 10% travel. Work Setup: full-time, remote flexibility, with up to 25% travel; day shift.