Channel Assist Engineer

Role: Channel Assist Engineer providing remote technical support for BioTek (PLXB) Cell Analysis products, primarily supporting Field Service Engineers and other support teams. Responsibilities include resolving technical issues, managing escalations to ensure quick resolution, capturing support knowledge, and potentially delivering technical training or site visits. Requirements: Bachelor's or master's degree with 8+ years supporting or operating BioTek Cell Analysis systems; strong remote communication skills, customer-focused mindset, and ability to handle an interrupt-driven environment. High-Value: BioTek Cell Analysis, support and troubleshooting, escalation management, technical training; travel up to 25%; full-time remote work option, day shift, with a minimum of 10% travel.