Channel Assist Engineer

Role: Channel Assist Engineer providing remote technical support for BioTek (PLXB) Cell Analysis products, primarily to Field Service Engineers, Service Providers, and Remote Support teams. Objectives: ensure timely, cost-effective problem resolution for customers through reactive and proactive support, knowledge management, and technical training. Responsibilities: manage escalations, troubleshoot technical issues, capture support knowledge for internal use, and conduct technical training as a Certified Instructor. Additional duties include field visits and providing field feedback for product improvement. Qualifications: Bachelor's or Master's degree with 8+ years' experience in customer support or operation of BioTek cell analysis systems; strong remote communication and situational leadership skills; customer-focused mindset; ability to operate in an interrupt-driven environment. High-Value: experience with BioTek Cell Analysis products, remote technical support, escalation management, knowledge management, and technical training. WorkSetup: full-time, remote flexible; travel up to 25%, day shifts.