Channel Assist Engineer

Role: Channel Assist Engineer providing remote technical support for BioTek (PLXB) Cell Analysis products, primarily assisting Field Service Engineers and support teams. Objectives include rapid issue resolution, managing escalations, and capturing knowledge to enhance self-help resources. Responsibilities encompass troubleshooting, escalation management, knowledge base contribution, technical training (as a Certified Instructor), and occasional customer site visits. Requirements: Bachelor's or master's degree; 8+ years supporting or operating BioTek Cell Analysis systems; strong remote communication, leadership, and customer-focused skills. High-Value: BioTek PLXB Cell Analysis, technical support, escalation management, knowledge management, remote support, training, customer site visits. Work setup: full-time, remote option; travel up to 25%; day shift; no fixed end date.