Channel Assist Engineer

Role: Channel Assist Engineer providing remote technical support for BioTek (PLXB) Cell Analysis products, focusing on problem resolution, escalation management, and knowledge sharing. Responsibilities: support Field Service Engineers, manage escalations, capture support knowledge, and potentially deliver technical training or visit customer sites. Requirements: bachelor's or master's degree; 8+ years supporting or using BioTek Cell Analysis systems; strong remote communication, leadership, and customer service skills. High-Value: extensive BioTek (PLXB) product experience, customer support emphasis, remote support, up to 25% travel, full-time remote option, day shift. Work setup: full-time, remote, occasional travel.