CFC Excellence & Enablement Lead

Role: The CFC Excellence & Enablement Lead is a strategic senior leadership position responsible for defining and driving customer-facing field capabilities, standards, and transformation initiatives within the US biopharma commercial landscape. Key responsibilities include setting enterprise standards for field effectiveness, leading major multi-year transformations such as the US Life Sciences Cloud and Scout expansion, and converging CFC tools and platforms to enhance customer engagement. The role oversees a team of senior directors and managers, orchestrates cross-functional stakeholder engagement, and ensures aligned planning and adoption of capability deployments. It involves shaping the future-state of AI-enabled customer engagement platforms, establishing governance frameworks, and managing change strategies. Qualifications include a bachelor’s degree (advanced degree preferred), 12+ years of experience in biopharma commercial strategy, customer engagement, or digital transformation, with proven success in leading complex organizational change, senior stakeholder management, and digital/AI technology fluency. Experience with US customer-facing roles, field operations, and related business processes is essential. The role reports to executive leadership, collaborates across functions such as Digital, Analytics, Compliance, and Legal, and requires onsite presence 2.5 days/week in the US. The position offers a competitive salary, bonus potential, long-term incentives, and comprehensive benefits, with a focus on enterprise leadership, transformation, and enabling high-impact customer engagement strategies aligned with biopharma industry standards.