CFC Excellence & Enablement Lead

Role: The CFC Excellence & Enablement Lead is a strategic senior leader responsible for defining customer-facing field capabilities, standards, and transformation initiatives within Pfizer's biopharma commercial operations. Main objectives include establishing enterprise standards for field effectiveness, driving multi-year US transformation programs (such as the Life Sciences Cloud transition and Scout expansion), and converging CFC tools, platforms, and workflows to enhance customer engagement. Responsibilities encompass developing capability deployment plans, leading cross-functional transformation of tools and data, shaping future AI-enabled field experiences, and ensuring seamless stakeholder alignment. The position also involves overseeing senior enablement teams, managing senior stakeholder relationships, and fostering a culture of continuous improvement. Qualifications: Requires a bachelor’s degree with 12+ years of leadership experience across biopharmaceutical commercial strategy, customer engagement, digital transformation, or analytics; an advanced degree like an MBA is preferred. Demonstrated success in leading complex, multi-year, cross-functional transformation initiatives with organizational impact, managing senior teams, and influencing senior leaders is essential. Deep understanding of US customer-facing roles, commercial strategies, and digital tools (CRM, analytics, AI) is necessary. Experience in biopharma modalities, therapeutic areas, or regulatory stages is implied through scope but not explicitly specified. The role reports to executive leadership, collaborates across functions including Digital, Analytics, and Compliance, and is primarily on-site with some flexibility. Travel is not explicitly mentioned.