CDnA - Director, Customer Insights, Obesity

Role Summary

CDnA - Director, Customer Insights, Obesity

Responsibilities

• Lead teams synthesizing information from a variety of sources (e.g., market research, competitive intelligence, secondary data, advisory boards) to develop strategic insights that address business needs
• Integrate insights and knowledge to develop business cases and facilitate workshops to support clinical development plans, lifecycle management and other strategic decisions – developing CEO staff level deliverables
• Plan, design and conduct primary market research with a research agency for assets across various phases of the product lifecycle to enable strategic decision making
• Lead ad hoc strategic secondary analytics to inform strategic decisions
• Clearly communicate insights and recommendations to variety of audiences, including senior leadership (e.g., Therapeutic Area Heads), and become a “devil’s advocate” when needed
• Partner with commercial leadership and cross-functional partners to define and prioritize objectives, budget and work plans to meet evolving business needs
• Identify, evaluate, and manage relationships with best-in-class vendors and look for opportunities to innovate and advance capabilities
• Manage and develop direct reports, while individually leading select projects when needed
• Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget

Qualifications

• Basic Qualifications:
  • Doctorate degree and 4 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • Or Master’s degree and 8 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • Or Bachelor’s degree and 10 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
• In addition to meeting at least one of the above requirements, you must have at least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources.

Preferred Qualifications

• Demonstrated exceptional business acumen, strategic / critical thinking skills, and ability to influence key decisions
• Ability to independently extract, analyze, treat, and consolidate data from sources in formats with rigor and high level of accuracy and translate into actionable recommendations
• Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences, including senior management
• Ability to work collaboratively and adaptively in team-based, cross-functional environments
• Ability to balance a multitude of stakeholders and projects in parallel
• Strong knowledge of drug development, commercialization and the broader healthcare industry (patients, HCPs, payers)
• Experience leading primary research

Skills

• Strategic insight generation
• Cross-functional collaboration
• Market research design and execution
• Data analysis and synthesis
• Vendor management
• Leadership andPeople management