CD&A – Senior Manager, IC Governance, Audit & Program Management

Role Summary

The Senior Manager, IC Governance, Audit & Program Management leads IC governance, owns enterprise-level IC audit readiness, and drives disciplined program management across IC design and operations for U.S. field incentive plans. This role partners with Sales Operations, Finance, HR, Compliance, IT, and Audit to ensure programs meet business needs while maintaining control and compliance. Location: Thousand Oaks, CA or Deerfield, IL; on-site 2–3 days a week.

Responsibilities

• Lead the annual review and governance of the Amgen Field Incentive Plan (FIP) policy in partnership with HR, Employment Law, and the IC Directors
• Drive continuous improvement across IC governance, audit readiness, controls, and execution discipline
• Manage portfolio-wide IC governance forums and escalation processes to enable timely, well-informed decision-making
• Define and enforce decision rights, escalation paths, and approval authorities across IC programs
• Own enterprise-level IC audit readiness strategy, including control design, documentation standards, and issue remediation; partner with Finance, Compliance, and Audit
• Identify, manage, and mitigate legal and compliance risk across IC programs; support issue remediation as needed
• Lead end-of-year IC reviews to assess compliance with SOPs, identify gaps, and define improvement opportunities for future cycles
• Drive reduction in repeat audit findings and control deficiencies year over year
• Provide governance oversight for IC payroll processing, ensuring strong controls, issue escalation, and separation of duties
• Lead IC service delivery governance with offshore/shared services teams (service standards, throughput, quality, controls, and escalations)
• Act as the escalation owner for complex IC operational issues across Sales Operations and vendors
• Manage vendor performance, SLAs, and cost efficiency for IC program support
• Maintain process maps/standard work instructions for IC operations and controls

Qualifications

• Required: Doctorate degree and 2 years of incentive compensation, sales operations, compliance, or program management experience
• Required: Master’s degree and 4 years of incentive compensation, sales operations, compliance, or program management experience
• Required: Bachelor’s degree and 6 years of incentive compensation, sales operations, compliance, or program management experience
• Required: Associate’s degree and 10 years of incentive compensation, sales operations, compliance, or program management experience
• Required: High school diploma / GED and 12 years of incentive compensation, sales operations, compliance, or program management experience
• Preferred: 2+ years in a leadership or governance role, preferably in a large and complex organization
• Preferred: Functional Leadership: Ability to drive and influence incentive compensation governance and program effectiveness
• Preferred: Technical Expertise: Strong knowledge of incentive compensation principles, practices, and trends
• Preferred: Planning and Process Optimization: Assess incentive compensation program processes and operations, identify challenges and/or opportunities, and implement improvements
• Preferred: Highly Organized: Ability to work independently and manage multiple priorities while ensuring precise coordination between onshore and offshore teams operating across a large time difference in order to optimize turnaround times
• Preferred: Excellent Communication: Convey information clearly, accurately, and succinctly to a diverse audience
• Preferred: Collaboration: Ability to work effectively across various stakeholders and cross functional partners
• Preferred: Experience with SOX / internal controls; compliance committee or governance forum leadership