The Case Management Specialist supports Rare Disease patients and families through care coordination. They develop personalized care plans, address treatment barriers, and foster relationships with stakeholders. The role involves mitigating access barriers, coordinating with insurance providers and pharmacies, and facilitating insurance approvals. They educate on insurance options, maintain knowledge of resources, and coordinate information exchange. The specialist identifies care gaps, demonstrates business acumen, and ensures data accuracy, all while adhering to Sanofi policies.