Role Summary
This is a field-based and remote opportunity supporting key accounts in an assigned geography. The Territory Account Specialist engages with clients to identify mutual priorities and address their needs by problem-solving and leveraging resources to enhance patient outcomes. The role requires expertise in clinical selling, account selling, access navigation, cross-functional collaboration, and omni-channel engagement.
Responsibilities
- Pinpoint mutual priorities and formulate a strategic territory business plan to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving outcomes.
- Encourage clinical discussions that motivate customers to advocate for their patients and involve the entire account team to identify barriers, offering solutions to meet needs.
- Use market knowledge, competitors, industry trends, and cross-functional strategies to foresee and manage opportunities and challenges.
- Conduct planning meetings with key stakeholders to tackle complex customer issues and collaborate across departments to fulfill requirements.
- Examine market data and trends within the territory to understand the local landscape, promote engagement, and lead virtual and live customer interactions.
- Utilize omni-channel strategies to maximize engagement with customers, whether in person or virtually.
- Collaborate with regional colleagues, other field staff, and home-office teams to meet customer needs and deliver access support.
- Deliver timely access assistance and work with Patient Specialty Services associates to address customer requirements efficiently.
Qualifications
- Required: Bachelor’s degree; 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
- Required: Demonstrates ability to collaborate across functions in a matrix environment, communicates clinical product details, maintains a history of high performance, and excels at selling to large accounts and key customer segments.
- Required: Proactive with strong analytical skills to identify and use data to solve problems, with ethical leadership and compliance with policies and laws.
- Required: Resides within the territory or within ~50 miles of the territory border; ability to travel 60-80% of the time; valid driver’s license.
- Preferred: Advanced degree.
Skills
- Clinical selling
- Account selling
- Access navigation
- Problem solving
- Team orchestration/collaboration
- Omni-channel engagement
Education
- Bachelor’s degree required; advanced degree a plus.
Additional Requirements
- Driving is an essential function of the role; must have a valid driver’s license.