Role Summary
This is a field-based and remote opportunity supporting key accounts in an assigned geography. The Territory Account Specialist will serve as the primary contact, building connections and aligning priorities with Health Care Providers to link customers to Novartis resources and improve patient outcomes. The role balances demand generation with strategic account engagement and requires expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. Location: Greensburg, PA. Travel expectations: 60β80% travel across a broad geography.
Responsibilities
- Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
- Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
- Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
- Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
- Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements β virtually or in person.
- Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
- Deliver real-time access support and work closely with Patient Specialty Services to ensure seamless customer experience.
- Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.
Qualifications
- Required: Bachelorβs degree from a four-year college or university.
- Required: Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years; candidates from other complex sales environments (medical devices, diagnostics, life sciences services, insurance, consumer health, B2B) are also considered, with Associate level opportunities available for those with limited prior sales experience.
- Required: Proven track record of consistent high performance and ability to navigate and successfully sell to large accounts and key customers.
- Required: Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while demonstrating ethical leadership and compliance with company policies and laws.
- Required: Residence within the territory, or within 50 miles of the territory border; ability to travel 60β80% over a broad geography; must have a valid driverβs license.
- Preferred: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
- Preferred: Broad understanding in patient services, market access, buy-and-bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.
- Leveling Guidelines: The position will be filled at a level commensurate with experience.
- Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military leadership experience, or applicants with limited prior sales experience. Demonstrates collaboration and cross-functional communication; preferred experience in the Novartis Sales Internship Program.
- Territory Account Specialist: 2+ years of experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or a similar complexity in the last 5 years.
- Senior Territory Account Specialist: 5+ years of experience in the same sectors within the last 5 years.
- Executive Territory Account Specialist: 10+ years of experience in the same sectors within the last 5 years.
Skills
- Clinical and account-based selling
- Access/navigation
- Collaborative problem-solving
- Team orchestration
- Omni-channel engagement
Additional Requirements
- Driving is an essential function of the role; must have a fully valid and unrestricted driver's license. Reasonable accommodations may be provided for medical restrictions if an accommodation does not eliminate the essential function.
- Travel: Ability to travel 60β80% across a broad geography.
- Training: Completion of field training, with initial home-study expectations limited to eight hours per day and forty hours per week or fewer.
- COVID-19 policy: Vaccination is not required; roles interacting with customers must comply with credentialing guidelines from customers, and reasonable accommodations may be requested as allowed by applicable law.