Role Summary
This is a field-based and remote opportunity supporting key accounts in an assigned geography, based in Greensburg, PA. As a Territory Account Specialist, you’ll lead with purpose—crafting personalized experiences that reflect the unique needs of each account and health care provider, serving as the primary point of contact to build meaningful connections and link customers to resources to improve patient outcomes. The role balances demand generation with strategic account engagement and requires expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.
Responsibilities
- Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
- Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
- Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
- Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
- Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
- Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
- Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
- Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.
Qualifications
- Required: Bachelor’s degree from a 4-year college or university.
- Required: Experience (pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years) or other complex sales environments; applicants with limited prior sales experience may apply for Associate level opportunities.
- Required: Proven track record of consistent high performance and ability to navigate and sell to large accounts and key customers.
- Required: Self-starter with analytical abilities to seek out, prioritize, and apply relevant information to solve problems, while demonstrating ethical leadership and compliance with company policies and laws.
- Required: Residence within the territory or within a 50-mile commuting distance of the territory border; ability to travel 60-80% over a broad geography; valid driver’s license.
- Desirable: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
- Desirable: Broad understanding of patient services, market access, buy-and-bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.
- Leveling guidelines: Assignments will be made at a level commensurate with experience (Associate Territory Account Specialist, Territory Account Specialist, Senior Territory Account Specialist, or Executive Territory Account Specialist).
Additional Requirements
- Driving is an essential function of this role; you must have a fully valid and unrestricted driver’s license.
- Travel requirements: 60-80% of the time across a broad geography, with the ability to drive and/or fly within the territory.