Cardiometabolic Care Specialist, Virtual - New England North

Role Summary

Cardiometabolic Care Specialist, Virtual - New England North. Responsible for achieving sales goals by implementing marketing and sales strategies to promote Novo Nordisk's cardiometabolic portfolio to healthcare professionals and office staff through remote/virtual means, and for building clinical relationships to support patient management in the territory.

Responsibilities

• Demonstrates competencies with territory-level impact
• Follows virtual call scripts and call continuum decision trees
• Adheres to outbound call targets and frequency to maintain customer engagement
• Records notes of calls, including products discussed, key issues, sales aids used, samples distributed, and other information for future calls
• Sets follow-up calls with customers based on call plans and engagement
• Handles customer follow-up of inbound leads and develops leads and referrals
• Uses understanding of the territory market to develop and execute territory business plans
• Gains virtual access to build and maintain relationships with prescribers and support staff to drive business impact by collaborating on clinical management of patients and offering NN-approved solutions
• Develops internal relationships across functions and tailors account plans based on stakeholders and accounts’ practices
• Demonstrates proficiency in implementing the Novo Nordisk selling model with external customers and during company-sponsored meetings
• Maintains professionalism and a customer-focused approach with internal and external stakeholders
• Proactively communicates with internal stakeholders to implement plans and define roles
• Shows understanding of the disease states and impact on patients, including treatment options and knowledge of NN and competitor products
• Participates in and contributes product and disease-state knowledge during meetings, training programs, conventions and displays

Qualifications

• Previous experience in retail, non-retail/inside sales or customer service experience preferred
• Intermediate computer skills required (Windows, Word, Excel); prior experience using sales data/call reporting software ideal
• Must be a self-starter and able to work independently and exercise good business judgement and discretion
• Must possess excellent customer service skills
• Excellent oral communication skills
• Solid understanding of diabetes and obesity disease states and Novo Nordisk’s products, with aptitude for learning and the ability to communicate technical and scientific information
• Ability to establish rapport, build relationships and close sales

Education

• Bachelor’s or equivalent degree, and/or PharmD required

Additional Requirements

• 0-10% overnight travel required