Cardiology Account Specialist - Cleveland, OH

Role Summary

The Cardiology Account Specialist – Cleveland, OH reports to the Regional Sales Director. Primary responsibilities include meeting and exceeding territory sales budgets, driving appropriate utilization of approved products with Heart Failure (HF) specialists, cardiology, nephrology, emergency medicine, nurse practitioners, HF clinic staff, and all other healthcare professionals within assigned accounts, and preparing strategic territory plans to achieve business objectives.

Responsibilities

• Successfully meet and exceed established sales budgets with accountability for territory results.
• Drive appropriate utilization of approved products with (but not limited to) Heart Failure (HF) specialists, cardiology, nephrology, emergency medicine, nurse practitioners, HF clinic staff, and all other health care professionals within assigned accounts.
• Apply understanding and knowledge of heart failure and marketplace to effectively manage business opportunities and challenges.
• Provide relevant, thoughtful input to Regional Sales Director and other commercial and medical colleagues on field-based knowledge for potential strategic and tactical planning for territory, region, and nation.
• Prepare, maintain, present, and implement strategic customer and institutional specific territory plans.
• Execute marketing / sales initiatives to achieve business objectives for assigned accounts.
• Be a model of MannKind vision, mission, and objectives. Actively participate in shaping of winning organizational culture.
• Operate within defined budgets for territory expenses. Manage resources to achieve territory and objectives.
• Conduct speakers programs (except where prohibited) in territory.
• Lead delivery of outstanding customer experience, satisfaction, and retention.
• Establish and build deep understanding of account needs, stakeholders, and competitive situation of accounts.
• Utilize sales reports to identify territory potential and key HF stakeholders.
• Organize and complete administrative responsibilities efficiently (including healthcare compliance, expense reports, call reporting in Veeva CRM, and other assignments by established deadlines).
• Provide input and instruction to all functions within MannKind that support ongoing sales market development.
• Consistently measure progress toward objectives, deliver business results and model leadership across region and organization.

Qualifications

• 5+ years of healthcare sales experience in pharma specialty, hospital or in medical device/diagnostic or related experience; preference given to candidates with cardiovascular category experience.
• 1-year institutional sales experience preferred; IDN experience is a plus.
• Demonstrated track record of high achievement, ranking in the top 30% in 2 of the last 5 years.
• Experience with product launches; Medicare population experience is a plus.
• Strong team player with a customer service approach and solution orientation.
• Exemplary customer service capabilities.
• Strong written and verbal communication skills and a polished meeting presenter.
• Prior experience managing a large geography; overnight travel within territory is required.
• Experience working with HUB and specialty pharmacies.
• Experience in Medicare population with coverage determination facilitation or extensive prior authorization experience.
• Proficient in Microsoft Office and prior utilization of CRM systems.
• A satisfactory driving record in compliance with company policy.

Skills

• Teamwork & Leadership: Functional influencer; builds effective partnerships and works collaboratively to meet shared objectives; understands company structure; includes and inspires colleagues.
• Execution: Directs, drives, and holds others accountable for cross-functional results; navigates ambiguity and establishes a path forward; removes obstacles to facilitate work.
• Solution Maker: Identifies opportunities for improvement within processes; leverages resources to deliver function-level solutions; builds internal and external networks; demonstrates curiosity and willingness to try new approaches.
• Continuous Improvement: Seeks new ways for self and team to be effective; proactively leverages resources; early adopter and implementer of technology and industry trends.
• Awareness: Recognizes strengths and limitations of others; helps others reframe questions to optimize ideas and solutions.
• Business Acumen: Strong interpersonal skills, strategic thinking, and commitment to delivering high-quality products and outcomes.
• Emotional Intelligence and Professionalism: Maintains integrity and respect in decision making with colleagues, partners, and customers.
• Communication: Excellent written and verbal communication; effective interpersonal skills; strong presentation and facilitation.
• Leadership and Adaptability: Demonstrated leadership, organization, flexibility, and ability to operate in a fast-paced environment.
• Work Ethic and Creativity: Strong work habits, problem solving, hands-on approach, innovation, and creativity.
• Prioritization and Multitasking: Ability to identify critical activities, prioritize, and manage multiple concurrent tasks.
• Strategy Execution: Ability to implement strategy through plan execution to achieve company goals.
• Responsibility: High degree of personal responsibility and expectations of team members.
• Customer Focus: Responds to consumer needs through planned, personalized communication.
• Collaboration: Works with others to reach acceptable resolutions; productive in complex situations.
• Output Quality: Produces consistent, high-quality outputs and meaningful results that support strategic goals.

Education

• Bachelor’s degree from an accredited 4-year college/university required.

Additional Requirements

• Up to full-time travel.