Business System Engineer – Enterprise Applications

Role Summary

The Business Systems Engineer - Enterprise Applications is a hands-on technical contributor responsible for executing and supporting the implementation, integration, and optimization of enterprise and business systems across the organization. This role bridges business stakeholders, vendors, and IT, ensuring systems are deployed effectively, align with operational needs, and adhere to compliance and validation standards. The Business Systems Engineer - Enterprise Applications works directly with technical environments and configurations—not just project coordination—to help bring systems online efficiently and correctly. This individual collaborates closely with the Director of Quality Assurance- Computer Systems to ensure implementation activities align with validation requirements and reports to the Associate Director of IT, who oversees enterprise architecture, strategic planning, and IT roadmap execution. The ideal candidate has experience in the biotech or pharmaceutical industry, particularly in organizations moving from clinical to commercial phases, and understands how to deliver systems that meet both business and compliance expectations.

Responsibilities

• Take a hands-on role in configuring, implementing, and supporting enterprise and business systems across departments.
• Work with business stakeholders to capture requirements and translate them into technical and system configurations.
• Lead cross-functional and IS/IT-centric projects, ensuring alignment between business stakeholders, vendors, and internal IT resources.
• Collaborate with IT staff and external vendors to deploy, integrate, and optimize systems that support operational growth.
• Partner with the CSV team to ensure implementation tasks align with validation processes, providing technical assistance (e.g., system setup, environment readiness, data preparation, and issue resolution).
• Support and troubleshoot system integrations, user access issues, and environment dependencies within AWS and Azure ecosystems.
• Participate in data migration and environment setup activities during system deployment.
• Maintain detailed documentation of system configurations, workflows, and change controls.
• Identify and escalate project risks, blockers, or dependencies to the Associate Director of IT.
• Provide post-implementation support and assist in transitioning systems to steady-state ownership.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
• Minimum of 5 years of experience implementing or supporting enterprise and business systems in biotech or pharmaceutical organizations.
• Hands-on experience with platforms such as Veeva Vault, ERP systems (e.g., NetSuite, SAP, or Oracle), and cloud environments (AWS and Azure).
• Familiarity with GxP, SOX, and data integrity principles.
• Understanding of both clinical-phase and commercial-phase biotech operations.
• Strong troubleshooting, analytical, and documentation skills.
• Ability to manage multiple priorities and adapt to evolving business needs.
• Excellent communication skills and ability to work cross-functionally across IT, QA/CSV, and business teams.

Skills

• Hands-On Executor: Comfortable configuring, testing, and deploying systems directly.
• Collaborative Partner: Works effectively with IT, CSV, and business stakeholders to drive compliant implementations.
• Analytical Problem-Solver: Identifies technical challenges and implements scalable solutions.
• Detail-Oriented: Maintains precision in documentation and configuration management.
• Clear Communicator: Provides concise updates and transparent reporting to leadership.
• Adaptable: Operates effectively in a fast-paced, evolving biotech environment.