Business Support Specialist - Shockwave Medical

Role Summary

The Business Support Specialist for Shockwave Medical will be the first point of contact for people leaders needing help navigating J&J’s self-service processes and systems, and will provide general administrative support to the business. This role is based in Santa Clara, CA.

Responsibilities

• Partner with managers to open new requisitions and schedule interviews
• Partner with the Recruiting & Onboarding (R&O) and Talent Acquisition (TA) Teams to support onboarding
• Deliver new hire orientation and be a subject matter expert for new hires
• Walk managers through processing promotions, salary changes, reporting changes, terminations or other employee changes
• Act as the key point of contact for time and attendance-related topics for hourly employees (if applicable)
• Collaborate with TA, BUHR, and Managers, to provide an excellent employee experience and encourage positive company morale
• Escalate issues with manager tasks to the appropriate internal resource and ensure resolution
• Proactively identify gaps in existing processes and take the initiative to implement agreed changes
• Enable compliance and participate with audits
• Assist with planning and executing team and company events, including catering coordination
• Work on projects where independent action and initiative are required in resolving problems and developing recommendations
• Other duties as assigned

Qualifications

• BA/BS degree preferred or equivalent, relevant work experience
• Proven ability to manage concurrent responsibilities, prioritize and manage projects in a fast-paced environment
• Great relationship management and communication skills
• Ability to interact with all levels of the organization in a professional manner
• High attention to detail
• Great ethics, especially when accessing or handling confidential information
• Ability to stay organized, prioritize and achieve deadlines in a fast-paced environment
• Proficient in Microsoft Office
• Experience with ADP or similar payroll/HRIS desired
• Strong problem solving, data analysis and analytical skills
• Operate as a team and/or independently while demonstrating flexibility to changing requirements

Skills

• Accountability
• Administrative Support
• Business Writing
• Communication
• Customer Centricity
• Data Capturing
• Diary Management
• Document Management
• Execution Focus
• Filing Documents
• Microsoft Office
• Office Administration
• Process Oriented
• Professional Ethics
• Telephone Etiquette
• Travel Planning
• Typing