Business Operations Administrator

Role Summary

We are seeking a highly organized and detail-oriented Business Operations Administrator to provide administrative and financial execution support to our customer-facing teams, including Business Development, Finance, and Project Leadership. This junior, execution-focused role maintains accurate financial and contract data in Salesforce, supports end-of-study financial reconciliation, and processes small contract amendments related to scope and pricing changes. The role enables project delivery and client experience by ensuring accurate system entry and administrative execution based on approved inputs. Location: US Remote.

Responsibilities

• Support for Customer-Facing Teams
  • Provide day-to-day administrative support to Business Development, Finance, and Project Leadership
  • Act as a coordination point to ensure client financial and contract information is accurate, complete, and up to date
  • Reduce administrative burden on customer-facing teams by owning executional tasks and system updates
  • Understand how accurate and timely administrative execution supports project delivery and overall client experience
• Revenue Schedule Entry, Project Setup & Salesforce Administration
  • Support accurate project setup and maintenance in Salesforce following contract execution
  • Enter revenue recognition schedules into Salesforce based on:
    • Approved contracts
    • Defined project milestones
  • Update revenue schedules following approved amendments or scope changes
  • Ensure consistency and data accuracy across systems
• End-of-Study Financial Reconciliation Support
  • Gather required documentation
  • Compare contracted scope versus completed work
  • Flag discrepancies for review by Finance or Project Leadership
  • Coordinate with internal teams to support timely financial closeout of studies
• Contract Amendments & Administrative Processing
  • Support the preparation and processing of contract amendments for:
    • Small scope adjustments
    • Minor pricing changes
  • Ensure amendments reflect approved changes and are properly documented
  • Maintain organized, audit-ready records of contracts, amendments, and related financial documentation
• Process, Timeliness & Data Support
  • Process revenue schedules, amendments, and reconciliation support activities in line with internal expectations
  • Maintain clean, accurate data in Salesforce and related systems
  • Support internal reporting related to project financials and administrative workflows
  • Follow established processes and contribute to continuous improvement of administrative workflows

Qualifications

• Required: Strong organizational and administrative skills with high attention to detail
• Required: Comfort working with structured financial and contract data
• Required: Experience using Salesforce
• Required: Ability to follow defined processes and handle accuracy-critical tasks
• Required: Strong communication skills and ability to work with cross-functional teams
• Required: Proficiency in Excel or similar tools
• Preferred: Experience in life sciences, CRO, healthcare, or professional services environments
• Preferred: Exposure to project-based work or client operations

Education

• Bachelor’s degree in Business Administration, Finance, Accounting, Life Sciences, or a related field
• or equivalent combination of education and relevant administrative experience

Additional Requirements

• Must be able to sit for long periods of time using a computer in a typical home office environment.