Business Analyst - Supply Chain Kinaxis Maestro

Role Summary

You are a Business Analyst focusing on Global Supply Chain processes and systems within Tech at Lilly MQ (Manufacturing and Quality). Your role is to align business needs with technology solutions in a regulated pharmaceutical manufacturing environment, enabling safe and quality-focused operations across the supply chain.

Responsibilities

• Act as a liaison between business stakeholders (e.g., supply chain, manufacturing, regulatory, commercial) and IT teams. You will ensure that technology solutions are aligned with strategic business goals and regulatory requirements.
• Subject Matter Expert in Global Supply Chain Systems.
• Assist in the translation of business requirements to application needs for custom developed applications and/or COTS/SaaS tool configuration.
• Leverage strong understanding of functional business processes to enable key area stakeholders to meet business outcomes aligned with the Tech at Lilly MQ Global Supply Chain team.
• Align global supply chain strategies with Eli Lilly’s innovation and growth goals, focus on Artificial Intelligence.
• Partner with Global Supply Chain and Global Tech at Lilly teams to implement integration solutions between systems such as SAP S/4HANA, Kinaxis Maestro, RiverLogic, and additional systems when identified.
• Maintain high levels of customer satisfaction by delivering exceptional IT support to end-users and addressing their needs promptly.
• Maintain computer system validation for responsible applications.
• Deliver recommendations to implement improved processes and controls, and drive the transformation of those approved recommendations.
• Perform other duties related to ongoing delivery and program transformation as assigned by senior management.

Qualifications

• Required: Deep understanding of pharmaceutical operations, especially in manufacturing, supply chain, and compliance.
• Required: Excellent problem-solving skills to address complex IT issues and implement effective solutions in a timely manner.
• Required: Exceptional customer service and communication skills to maintain high end-user satisfaction.
• Required: Proficiency in handling IT changes, updates, and system upgrades with minimal disruptions and in accordance with industry best practices.
• Required: Proficiency in ITIL principles, including incident, problem, and change management, to streamline IT support processes.
• Required: Understanding of cybersecurity best practices to protect critical pharmaceutical manufacturing systems and sensitive data.
• Required: Proven ability to work effectively in high-pressure, time-sensitive situations.
• Preferred: Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Preferred: Implement integration solutions between systems such as SAP S/4HANA, Kinaxis Maestro, RiverLogic, and additional systems when identified.
• Preferred: Exposure to international operations, diverse teams, global IT projects, or working in a global organization.
• Preferred: Previous LEAN and Agile experience.
• Preferred: Understanding of pharmaceutical manufacturing processes and compliance with industry-specific regulations, such as FDA GMP.
• Preferred: Certification in relevant IT areas (e.g., ITIL, AI, Cloud).

Education

• Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering, or a related field.

Additional Requirements

• Role is Monday through Friday and based on-site. Must be flexible in providing support to accommodate production schedules, shutdowns, etc. Occasional extended hours or off-hour work may be required.
• Position will be based out at the Eli Lilly Corporate Center in Indianapolis, IN.