BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST - Remote - Patient Customer Service

Role: Bilingual English/Spanish Patient Customer Service Representative within Labcorp's Revenue Cycle Management division, focusing on supporting healthcare billing operations. Responsibilities: handle 80+ inbound calls daily from patients, providers, and insurers; initiate payment plans; resolve patient inquiries using multiple resources; meet performance targets; become proficient through structured training. Requirements: High School diploma or GED; bilingual fluency in English and Spanish; minimum 1 year customer service experience; ability to navigate multiple systems and perform detailed data entry. Preferred: call center experience, medical billing, insurance claims, EOB, and patient billing knowledge. High-Value: healthcare reimbursement, patient billing, medical claims, insurance explanations, fast-paced environment. Work setup: full-time, remote with schedule in the late morning to evening EST hours, training hours in EST; second shift differential for EST residents; application window open until 9/12/2026.