BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST - Remote - Patient Customer Service

Role: Bilingual English/Spanish Patient Customer Service Representative within Labcorp's Revenue Cycle Management division, supporting healthcare payment processes. Responsibilities: handle over 80 inbound calls daily from patients, providers, and insurers; initiate payment plans; resolve inquiries using multiple resources; meet performance goals; complete structured training for process proficiency. Requirements: High School Diploma or GED; bilingual fluency in English and Spanish; 1+ year customer service experience; proficiency in multi-tasking, data entry, and communication. Preferred: call center, medical billing, insurance claims, or patient billing experience. High-value specifics: focus on patient billing and insurance claim resolution in a healthcare diagnostic and drug development context; work schedule is second shift (evenings), with shift differential for EST residents; remote work setup. No travel or specific technical platforms indicated.