Audio/Visual Engineer

Audio/Visual Engineer

Overview

The Audio-Visual Engineer is responsible for providing daily end user support and maintenance of all Alnylam video conferencing, collaboration technologies and associated audio video equipment. This position also works to monitor, analyze and plan upgrades, as necessary, to ensure adequate capacity and availability to meet Alnylam user needs. This position is based in Cambridge but requires occasional travel to our Norton office.

Key Responsibilities

• Day to day on-site technical and operational support of conference room and event space technology
• Daily preventative room checks of all equipment
• Support meeting rooms and end users with regards to all scheduled meeting requests (setup of projection, microphones, video meetings, etc.)
• In-room support and live-production for town halls, group meetings, and all hands meetings
• Manage AV ticket queue via ServiceNow
• Review schedules for next day requests to ensure equipment is operational
• Flexibility to provide support outside of normal working hours as needed
• Ability to occasionally travel to and support our Norton office (1-2 days a month)
• Perform equipment troubleshooting, maintenance, repairs, and installations as needed
• Engineer and implement new AV hardware solutions when needed
• Work with service providers to coordinate service and upgrades as needed

Qualifications

• Bachelor’s degree preferred and/or at least 3 – 5 years relevant audio visual (AV) experience (CTS certification preferred)
• Knowledge and experience supporting AV equipment including Q-SYS and Crestron control systems, Logitech Conference Room equipment, wireless audio and DSPs from Shure and Biamp, as well as video walls, projectors, and displays
• Working knowledge of video conference systems.
• Experience supporting and administrating Zoom meetings, Zoom Webinars, and Zoom Rooms
• Experience and/or strong working knowledge of multiple video and web based conferencing platforms such as Teams and Webex
• Ability to provide training & client support to end users in the operations of audiovisual systems
• Ability to work effectively both independently and within a team.
• Self-driven, detail-oriented
• Ability to work in a fast-paced high-end customer focused corporate environment
• Ability to move quickly between buildings, physically access equipment behind displays/under conference room tables, and occasionally lift AV equipment
• Good organizational skills with the ability to prioritize and multi-task.
• Communicate effectively (verbally and in writing)
• Ability to provide white-glove support while projecting a calm and professional demeanor even during stressful situations
• Accountable for client satisfaction; maintains/builds effective working relationships.
• Experience with Microsoft Windows and MacOS based platforms and Office 365.

About Alnylam

We are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.

Equal Employment Opportunity

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.