Associate Vice President, Commercial Operations

Role Summary

The Associate Vice President, Commercial Operations will develop and deploy operational support for the commercial organization to positively impact field activity and business insight. Based in Plymouth Meeting, PA, this role serves as a critical business partner to commercial teams, leading a team delivering high-quality commercial support and participating in decision-making for the commercial organization and regional/local markets. The successful candidate will drive business planning, performance tracking, and excellence in sales execution, building strong relationships with regional teams to scale commercial operations, enhance cross-functional collaboration, and enable data-driven, customer-centric growth.

Responsibilities

• Develop and execute the commercial operations strategy aligned with corporate objectives.
• Lead an effective and unified commercial operations team (Sales & Marketing Operations including Incentive Compensation, Fleet Services, Training and Development, and Data & Customer Master Management).
• Maintain subject matter expertise within Commercial for disease states, products and therapeutic areas aligned with Harmony’s portfolio and account management strategy.
• Develop and leverage framework for strategic/tactical business planning for different parts of the commercial and brand teams.
• Strategic thinking beyond own function; is familiar with and considers overall business objectives and company strategy.
• Ensure effective cross-functional collaboration and transparency with areas within and outside of the Commercial organization.
• Responsible for management control policy and ensure excellence in communication and deployment of key sales initiatives to field and various internal departments; ensure management oversight of program.
• Ensure robust, effective and secure management of commercial data and systems to support the business.
• Manage the design, implementation and execution of motivating incentive compensation (IC) programs and incentive contests.
• Manage the design and effective implementation of sales training content, materials and activities to ensure the appropriate preparation and education of field sales, field reimbursement managers and remote territory managers.
• Assure the commercial operations systems support the compliant use of different sales and marketing resources available to the field through commercial operations systems.
• Institute processes for data and reporting governance of ad-hoc field-based inquiries from the executive team and other Commercial functions.
• Manage Commercial Operations budget and allocate resources effectively across functions to maximize impact.

Qualifications

• 15+ years’ experience within the pharmaceutical industry with at least 10+ years’ experience within a commercial operations function, and 7+ years managing a commercial operations team required
• Deep understanding and experience with field-based team strategy/performance/data analytics, sales force optimization and deployment, customer targeting/segmentation and call plan development, CRM experience, data management and customer master management is required
• Strategic mindset with a proven ability to assess and enhance existing processes for greater efficiency
• Experience leveraging quantitative techniques and statistical analyses in support of the business
• Ability to work/lead in a dynamic group that takes a multi-disciplined team approach to executing and achieving departmental and corporate goals

Education

• Bachelor’s Degree required; MBA preferred

Additional Requirements

• Domestic travel is estimated to be 5% of the time for this position.
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• Specific vision abilities required by this job include: Close vision.
• Manual dexterity required to use computers, tablets, and cell phone.
• The employee must occasionally lift and move more than 20 pounds.
• Continuous sitting for prolonged periods.