Associate Vice President, Client Facing Technology - Operations

Role Summary

Associate Vice President, Client Facing Technology - Operations at Amgen leading the strategic direction, deployment, and enhancement of client-facing technologies and information systems to boost operational efficiency, enable data-informed decisions, and foster digital transformation. Ensures robust security, compliance, and scalability while redefining the client experience to be more integrated and business-focused.

Responsibilities

• Make informed decisions regarding technology investments, including headcount allocation and architecture, in alignment with overarching enterprise technology and platform priorities
• Lead the performance and delivery management of the demand, portfolio, and digital product teams, serving as the primary point of contact for the Operations business unit
• Hold ultimate responsibility for the value delivery and transformational impact of technology initiatives, ensuring alignment with long-term business objectives
• Ensure the performance, reliability, and scalability of all technology systems within the business unit
• Lead transformation initiatives aimed at achieving financial and strategic objectives, such as productivity improvements and cost savings
• Define the long-term technology vision, strategy, and roadmap, ensuring alignment with business objectives and adherence to the SAFe framework
• Maintain ultimate responsibility for interactions and integrations with broader Data, AI, and Cybersecurity organizations, partnering to deliver valuable technology solutions for the business unit
• Engage with senior Operations executives (EVP, SVP, VP), internal support units and other key stakeholders to integrate technology strategy with overall organizational goals and ensure comprehensive alignment
• Build and maintain strategic partnerships with third-party vendors, industry experts, and leading organizations to foster innovation and enhance value delivery

Qualifications

• Required: Doctorate degree & 7 years of technology experience OR Master’s degree & 10 years of technology experience OR Bachelor’s degree & 12 years of technology experience AND 7 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
• Preferred: 12+ years in technology leadership, with at least 5 years working with executive level leaders to implement technology solutions
• Ability to define and execute technology strategies aligned with business goals, driving digital transformation and innovation
• Experience working with and delivering technology solutions for an Operations based function (Manufacturing, Engineering, Supply Chain, Process Development, Quality)
• Deep knowledge of client facing technology, product team management and experience with modern architecture, integration, and scalability
• Ability to collaborate with C-suite executives, business leaders, and technology teams to align technology initiatives with organizational objectives
• Understanding of emerging technologies (AI, automation, data analytics, cybersecurity) and their application in enterprise environments
• Experience driving technology adoption, process improvements, and cultural transformation within large organizations

Education

• Education requirements align with the qualifications above: Doctorate with 7+ years, or Master’s with 10+ years, or Bachelor’s with 12+ years of technology experience, plus 7+ years of managerial experience