Associate Manager, Payment Analyst
Eli Lilly and Company
August 26, 2026
Remote friendly (Indianapolis, IN)
United States
Operations
Role Overview
Payment Analyst provides daily casework for LillyDirect payment operations: dispute escalations, fraud arbitration, authorization-to-capture timing issues, payment accounting, refunds, reporting, and discrepancy resolution.
Key Responsibilities
- Dispute/chargeback: Own case work from intake to resolution; prepare/submit representment/evidence by network deadlines; represent Lilly in fraud arbitration using Visa/Mastercard reason codes/rules; track win/loss and identify patterns/gaps.
- Authorization-to-capture & monitoring: Monitor authorization-to-capture timing for at-risk transactions; investigate/resolve timing issues with the Payment Service Provider and internal teams; monitor fraud/risk tools (e.g., IP-based detection) and escalate suspicious activity.
- Reconciliation & payment accounting: Support daily reconciliation of orders to settled/received payments (GBS-owned) by resolving discrepancies/unmatched records; perform SAP payment accounting/ledger work including tracking PSP fees and month-end accruals; resolve payment discrepancies with GBS/Finance/PSP.
- Refunds: Review/approve refunds per SOP and enter in PSP system; monitor execution end-to-end and contact patients if a refund fails.
- Reporting & analysis: Produce authorization/dispute/refund performance reporting; analyze trends/anomalies/fraud patterns; support audits with well-documented records.
Basic Requirements
- Bachelor’s degree.
- Must be authorized to work full-time in the U.S. (Lilly does not sponsor work authorization/visas).
Additional Skills & Preferences
- 2–4 years in payment operations/disputes/chargebacks (or equivalent).
- Chargeback/dispute process & reason codes (Visa/Mastercard).
- Finance/accounting/business/econ degree preferred.
- PSP familiarity (e.g., Adyen/Stripe) and dashboards; SAP/ERP for reconciliation; strong AI and Excel; fraud/risk tooling experience; strong analytical attention to detail; effective communicator/collaborator.
- Healthcare/pharma regulated industry experience and HIPAA-related familiarity; comfort with ambiguity.
Benefits/Compensation (if applicable)
- Full-time bonus eligibility (company/individual performance dependent).
- Comprehensive benefits program (401(k), pension, vacation, medical/dental/vision/prescription, flexible benefits, life/death benefits, leave, well-being).
Payment Analyst provides daily casework for LillyDirect payment operations: dispute escalations, fraud arbitration, authorization-to-capture timing issues, payment accounting, refunds, reporting, and discrepancy resolution.
Key Responsibilities
- Dispute/chargeback: Own case work from intake to resolution; prepare/submit representment/evidence by network deadlines; represent Lilly in fraud arbitration using Visa/Mastercard reason codes/rules; track win/loss and identify patterns/gaps.
- Authorization-to-capture & monitoring: Monitor authorization-to-capture timing for at-risk transactions; investigate/resolve timing issues with the Payment Service Provider and internal teams; monitor fraud/risk tools (e.g., IP-based detection) and escalate suspicious activity.
- Reconciliation & payment accounting: Support daily reconciliation of orders to settled/received payments (GBS-owned) by resolving discrepancies/unmatched records; perform SAP payment accounting/ledger work including tracking PSP fees and month-end accruals; resolve payment discrepancies with GBS/Finance/PSP.
- Refunds: Review/approve refunds per SOP and enter in PSP system; monitor execution end-to-end and contact patients if a refund fails.
- Reporting & analysis: Produce authorization/dispute/refund performance reporting; analyze trends/anomalies/fraud patterns; support audits with well-documented records.
Basic Requirements
- Bachelor’s degree.
- Must be authorized to work full-time in the U.S. (Lilly does not sponsor work authorization/visas).
Additional Skills & Preferences
- 2–4 years in payment operations/disputes/chargebacks (or equivalent).
- Chargeback/dispute process & reason codes (Visa/Mastercard).
- Finance/accounting/business/econ degree preferred.
- PSP familiarity (e.g., Adyen/Stripe) and dashboards; SAP/ERP for reconciliation; strong AI and Excel; fraud/risk tooling experience; strong analytical attention to detail; effective communicator/collaborator.
- Healthcare/pharma regulated industry experience and HIPAA-related familiarity; comfort with ambiguity.
Benefits/Compensation (if applicable)
- Full-time bonus eligibility (company/individual performance dependent).
- Comprehensive benefits program (401(k), pension, vacation, medical/dental/vision/prescription, flexible benefits, life/death benefits, leave, well-being).