Associate Manager, Payment Analyst

Role: Payment Analyst at LillyDirect, managing daily payment operations including dispute escalations, fraud arbitration, transaction monitoring, reconciliation, refunds, and reporting to ensure seamless patient payment experiences. Responsibilities: handle escalated disputes and chargebacks from call center or system alerts, prepare evidence for chargeback representment, represent Lilly in fraud arbitration, monitor authorization-to-capture timing, investigate and resolve transaction risks, support daily financial reconciliation and payment accounting in SAP, process refunds, and generate performance reports. Requirements: Bachelor's degree; 2–4 years in payment operations, dispute/chargeback analysis, or related roles; knowledge of Visa/Mastercard dispute processes; experience with payment platforms (e.g., Adyen, Stripe) and SAP; strong analytical, communication, and attention to detail skills. Preferred: familiarity with healthcare/payment privacy (e.g., HIPAA), fraud detection tools, and reporting/dashboard tools; experience in regulated industries is a plus. WorkSetup: full-time, remote, reporting to Sr. Director, LillyDirect Payment Service Delivery.