Associate HR Services

Role Summary

The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for carrying out process improvement and service enhancement initiatives within their assigned area.

Responsibilities

• Execute flawlessly a variety of global or HR operational tasks including but not limited to:
• Processing Colleague and Job Data Changes
• Administering Leave of Absence requests
• Supporting Benefits and Compensation administration
• HR Reporting
• HR Internal and external controls

For the HR Processes in scope, provide feedback on procedures with a continuous improvement mindset.

Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool.

Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience.

Run reports and analyze data enabling stakeholders to make informed decisions.

Qualifications

• Bachelor's degree in Administration, Human Resources or related field with 0+ years of experience, preferably in an HR Shared Services/HR Operations/centralized customer service environment; OR an associate's degree with 4 years of experience; OR a high school diploma (or equivalent) and 6 years of relevant experience
• Organizes own work to meet deadlines in a fast-paced environment
• Strong attention to detail and adapts well to shifting priorities
• Strong customer focus mindset and cross-cultural agility
• Experience working with a case management tool
• Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation
• Displays a result driven attitude and continuous improvement mindset
• Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization

Preferred Qualifications

• Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel & Word)
• Familiarity with payroll and/or Time & Attendance software (e.g. ADP, Workday etc.)
• Ability to speak multiple (additional) languages is a plus

Additional Information

• Last Date to Apply for Job: November 11, 2025
• Work Location Assignment: Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business