Associate Engineer, Shift Engineering, Devens Biologics Digital Plant

Role Summary

Associate Engineer, Shift Engineering, Devens Biologics Digital Plant at the Devens, MA campus. The Digital Plant Shift Engineer provides troubleshooting, root-cause analysis, incident resolution, investigation support, information and data requests, and technical support for Biologics Manufacturing Processes with escalation as needed. This role supports business-critical computerized systems, including process automation, manufacturing execution, quality, and data systems, and entails application service management, outage management, lifecycle management, and compliant change implementation to support operations at Devens.

Responsibilities

• Support the 24/7 operation of all GMP computerized systems (including Process Automation Systems and Manufacturing Execution Systems) utilized at the Devens Biologics site.
• Focus on developing the technical and communication skills required to effectively support and troubleshoot complex automated and computerized systems while working in a cross-functional organization.
• Follow applicable standard operating procedures while working with validated systems.
• Investigate the root cause of incidents. Propose resolution and escalate issues accordingly.
• Leverage and develop documentation within the knowledge base to resolve issues encountered and facilitate the troubleshooting of future incidents.
• Act as the site point of contact for planned and unplanned outages.
• Perform periodic system administration related activities to ensure systems operate within prescribed specifications.
• Support the configuration, testing and implementation of process control solutions to a variety of complex technical problems.
• Provide excellent customer service to internal stakeholders.

Qualifications

• Bachelor's in Engineering or equivalent combination of education and technical experience.
• 0-2 years experience with Process Control Systems or Manufacturing Systems.

Skills

• Knowledge and/or application of computerized systems.
• Demonstrated troubleshooting skills.
• Understands the expectations of working in regulated industries such as Biotech, Pharmaceutical, and Medical Devices.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work in a team environment.