Associate Director, Software Engineering

Role: ServiceNow Quality Engineering lead within the Global Technology division, focusing on testing strategy, automation, and quality standards for ServiceNow modules like ITSM, ITOM, GRC, and HRSD. Responsibilities: define testing roadmap, develop detailed test plans, validate platform configurations and integrations, lead defect triage, build automated test suites using AutomatePro and ServiceNow ATF, perform data validation, establish quality KPIs, and mentor junior engineers. Requirements: Bachelor's in IT or related field; 12+ years of testing experience including automation; expertise in automated testing frameworks, data integrity, and ITIL/ITSM processes. Preferred: experience with AutomatePro, Agile methodologies, and platform development. High-value: extensive ServiceNow platform knowledge, emphasis on automation, validation during upgrades, and cross-functional collaboration across IT teams. Work setup: hybrid at West Point; travel not specified.